What Type Of Services Do You Offer?
We offer competitive rates for all types of cleaning, including:
- Weekly/ Bi-Weekly Cleaning
- Special event preparation or clean-up
- Spring/ One Off Cleaning
- Eco Friendly products upon request
- Luxury Packages
- De-cluttering & Organisation
- Move-out/move-in, Tenancy Cleaning
- Housekeeping Service
- And more!
How Soon Can an assistant Start?
Normally within a week depending on your requirements and which day of the week you need the cleaner to come.
Can I have a Cleaner Once a Fortnight?
We do offer a fortnightly service, although we prefer to offer a weekly service as this allows us to keep on top of cleaning duties and enable us to work from rota's, also it causes less problems as cleaners are looking for a weekly income, and would prefer to work on a regular weekly basis.
Will The Cleaner Come The Same Day Every Week?
Yes, but if you need to change your regular day you should speak to your cleaner and make sure they are available on that day. Friday is a particularly busy day to try to avoid a change to a Friday if possible.
Does The Same Cleaner Come Every Week?
As long as you are happy with your cleaner they will be with you every week. A replacement cleaner is only used if your regular cleaner is sick, leaves the company or you become dissatisfied with them.
Please Note, after the first clean, Although we come on the same day, unless arranged beforehand we are unable to guarantee a specific time. We do however make every effort to arrive at your premises within an hour of the scheduled time, but again we are unable to guarantee a specific time.
What should I do if a cleaner fails to turn up?
Whilst every effort is made checking cleaner references for reliability to ensure you get a cleaner that wont let you down, there is always a possibility this may happen. Cleaners get sick like everyone else, or their children get sick, whatever the problem they should let you and the agency know. If a cleaner doesn't turn up, please check online on our news stream for any information or call us so we can arrange alternative arrangements.
Do you use eco-friendly products?We will supply Eco-friendly cleaning products upon request, everyone has a different preference when it comes to this so we are happy to do so at no additional cost.
Are The Cleaners Insured?
Insurance is in place for accidental damage to your property or injury to the cleaner when working in a clients home. Please note insurance is subject to £250 excess, so it isn't for small breakages.
Do the cleaners move furniture?
Unfortunately our cleaners are not insured to move heavy furniture, Although we do try to get under and behind furniture if time allows.
How Do You Check Your Cleaners Are Honest & Reliable?
As we are continually advertising for cleaners, more candidates apply than we could ever use. When they first phone us they are asked specific questions to ascertain their suitability, and many are rejected at this point. Appointments are made with satisfactory candidates to interview them. When being interviewed, the candidate must provide work references, proof of identity and proof of address. references are always checked for authenticity. We would then visit the cleaners in their own home, visiting a cleaner in their own home gives us the opportunity to see how the cleaners manage their own cleaning and further validates their address. A lot of effort goes into checking a cleaner before they are even given a clients details.
Do you offer an ironing service?
Yes, Please visit our Ironing Services page for rates, you should state that you need ironing when you order your cleaner.
Can the Cleaner Come More Than Once A Week
The cleaner will come as many days as you require,although it must be for a minimum of 2 hours per visit.
Will My Cleaner Come On a Saturday?
No, Most cleaners prefer to work Monday to Friday, Unless you have arranged for a One Off Clean.
Can you clean my home if I have pets?
Yes, of course we can. Many customers have dogs or cats and we are experienced in managing your pet whilst we clean your house.
If I want cleaning, what do I do next?
Visit the Contact us page.
In most cases we’ll make an appointment to come and see you to discuss your requirements in person or if you prefer we can have a chat and get you booked in Via Email or Telephone.
Can I read your Terms & Conditions?
Yes, simply Click Here to access them.
What Happens About Fees Paid Standing Order, If I happen To Miss a Clean?
If this should happen let the agency know straight away and we will return the appropriate amount by return of post or bank transfer.